Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Articles

Can I lose my Fax Number? Will it expire if I do not receive faxes?
If the fax number is not be used for more than 2 months, or have a minimum balance of R100 VAS...
Views: 144

How do I change my email address / add more email addresses
n order to change or add an email address to your account, please follow the following steps:...
Views: 160

Can I receive faxes from other countries - internationally
It is possible to receive faxes from abroad, the sender only have to substitute the 0 with 0027 /...
Views: 142

How do I change my fax number?
We can change your fax number for you, go to http://www.faxfx.net/signup.html and select at the...
Views: 151

How do I delete old faxes from the server?
Sorry you are unable to delete received faxes on the server, as they are automatically stored for...
Views: 153

How does it work?
Fax to Email means receiving faxes sent to your 086 fax number as email attachments in your inbox...
Views: 148

I am not receiving faxes in my email after installing Yabroo
If you want to receive your faxes in your email after installing yabroo, do the following:...
Views: 160

I am unable to login
Your password is case sensitive, make sure you enter it exactly as it is in your welcome email...
Views: 159

I keep on getting this message box requesting a read receipt - how do I disable it?
Do note that FaxFX uses the Read Receipts to ensure that the faxes was delivered successfully....
Views: 134

Is it possible to block faxes being received from a certain fax number
Unfortunately we can not block faxes from one number, it should however be possible to set up a...
Views: 196

My faxes are bouncing, how do I fix it?
Please contact your domain administrator / email administrator and give him the following...
Views: 171

Not receiving faxes with an iBurst email account
if you have an iBurst email address and you are not receiving your faxes, follow the steps listed...
Views: 819

The supplied email address has previously requested not to be contacted from our system
This error message is presented when an email address was previously invited by FaxFX or one of...
Views: 152

What does "Submitted", "Temporary Failure", "Failed", "Delivered" and "Unsent" mean
When you send a fax you will receive an email fax with one of the following Fax Out Statuses:...
Views: 151

Why do I get a "Failed to verify account" notification
The error you received below means that either the username and/or password stored in the...
Views: 159

Your account is still pending activation
Send a blank email to register@faxfx.net with the word "accept" in the subject line from the...
Views: 171